Hi and welcome to our frequently asked questions section. We’ve tried to gather all the useful information we can think of here, if there is anything else you would like us to consider adding, please do contact us and let us know.

How do I get the best out of my handmade soap?
We did a lot of research and a lot of testing to develop the recipe for our soap. We wanted our bars of soap to be firm and long lasting without using palm oil. We think we've come up with just the right recipe, but as with any soap it will go soft if left in pools of water. To keep your soap in the best condition, try to allow it to dry out between uses, we recommend using a well draining soap dish, or even putting the soap on an up-turned nail brush, so it rests on the bristles. If you do leave it on the side of the sink, you could consider standing it on one of the smaller ends, so that the majority of the soap will dry. Please believe us when we say that this will make your soap last much longer, and make it even more of a pleasure to use - nobody likes mushy soap do they!
What do I need to do to make my candle last as long as possible?
There are several things to think about if you want to make your candle burn for as long as possible, we've reproduced here the leaflet that goes into our candle boxes, giving you all the information to help you in your quest for long lasting candles

Candle burning guidelines

We have lovingly created this candle for you, and we want you to get the best from it, in order to do so, please follow our simple hints and tips;
  1. Trim your wick – you can extend the life of your candle by keeping the wick trimmed to between 0.5 and 1 cm. Trim the wick before each burn, you can do this by pinching off the top part of the blackened bit of the wick. Make sure that debris from wick trimmings and matches is not allowed to remain in the melt pool of the candle.
  2. Burn your candle for 2 to 4 hours at a time. It is important to always burn long enough to create a pool of melted wax across the entire surface of the candle. This will avoid unevenness of the wax sometimes referred to as “tunnelling”.
  3. Highly fragranced candles can sometimes develop a mushroom of soot on the wick which can lead to smoke being formed. If your candle smokes, or you see large deposits of soot developing on the wick, extinguish the candle and trim the wick. If soot builds up on the inside of the candle jar, you can wipe it away with a soft cloth or paper tissue after the candle is extinguished.
  4. To get the best scent, use a candle that is sized to your room, small candles suit small rooms, but if your room is large, a small candle may well be undersized to fragrance your room, use a large candle or several small candles instead.
  5. Make sure there is adequate ventilation and avoid drafts to prevent uneven burning, soot and smoke. If your candle smokes excessively, extinguish the candle, trim the wick and relight.

  6. Rather than blowing a candle out, you can extinguish the flame by dipping the wick into the molten wax and then bringing it out of the wax and straightening it upright again. This will re-wax your candle's wick, making it easier to relight, and has the added benefit of not allowing your candle to smoke when put out. Use a non-combustible tool for this task.

  7. Place your candle on a stable, heat resistant surface, and never leave it unattended.

  8. Never move a burning candle.

  9. Keep away from children and pets.

  10. To keep the base of the candle jar from getting too hot, discontinue burning when the wax reaches within 1.5cm of the bottom of the container.

  11. And finally, relax and enjoy the pleasure a lit scented candle can bring to your senses.

Lansdowne Originals Ltd., The Studio, Lansdowne, Broadway, Worcs. WR12 7DE.

What about Reed Diffusers?
In order to get the best from your reed diffuser, place the reeds into the diffuser liquid and allow the liquid to be drawn up the reeds. If the reeds do not draw completely, you can flip the reeds, but be careful to wipe any drips up as the diffuser base contains fragrance oil, which could, just possibly mark some items. Please make sure everyone knows that it is a reed diffuser, not a strange kind of candle - please do not allow anyone to light the reeds! The reed diffuser should fragrance your home for many weeks, if the fragrance seems a little weak, you could flip the reeds, or move the diffuser to a place where air circulates more readily. If the reed diffuser is too fragranced, you could remove one or two reeds, or try putting it in a corner of your room where the air flow is a little slower.
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